Privacy Policy

Liquidity Services

Liquidity Services, Inc., owner and operator of the websites www.liquidityservices.com, www.networkintl.com, www.go-dove.com, www.liquidation.com, direct.liquidation.com, www.govdeals.com, www.auctiondeals.com, international.go-dove.com, www.assetzone.com, www.secondipity.com, www.machinio.com, www.machinio.de, and www.machineryhost.com, and any and all applications or mobile applications offered by us, (each a “Website” and collectively the “Websites”) through its various subsidiaries (collectively, “Liquidity Services”, “us” “we” or “our”), wants you to know that we take your privacy seriously.

Our Website Privacy Policy states what information we collect and how that information is collected, for what purposes we collect information (including specifically the legal basis on which personal information we collect from you will be processed), how that information is used, who we share it with and under what circumstances that information would be released. Our Website Privacy Policy will also explain what rights you have in relation to your personal information, what steps we take to secure your private information and what steps you should take to safeguard that information. Finally, our Website Privacy Policy will tell you who you can contact regarding questions about our Website Privacy Policy.

What information do we collect and how?

We collect only the information that is necessary to provide the services offered via our Website, to comply with our legal obligations, to facilitate transactions with you, and to gather information about general Website traffic on our various Websites. Among the information we collect there will be personal information. This means information that identifies you personally such as your name or contact details or data that can be linked with such information in order to identify you. 

We collect information about you where (i) you give information to us voluntarily, (ii) we generate or collect it automatically; or (iii) we receive it from third parties.

Information we collect when you register for an account on our Website
When you register for an account with us through any of our Websites, we may collect information from you such as:

  • Your name
  • Your telephone number
  • Your email address
  • Your address (including, city, state, postal code, and country)
  • Business name (if applicable)
  • Number of employees (if applicable)
  • VAT / tax number
  • Customer information

We may request additional information from you depending on certain transactions, contractual or regulatory requirements. We will notify you of what information we need, and how it will be used. This information is used to contact you to answer your questions about us and to complete auctions, confirm purchases and conclude other transactions you have initiated with or through us.

Information we collect from persons who access Websites
We also collect information about you and your computer when you click on any of our Websites. We log your IP address, usage statistics, information about the browser, device, and operating system you are using, browser history, access times, and referring site (“Traffic Data”).

We use Traffic Data for the following purposes:

  • to help diagnose potential problems with our server
  • to administer and improve our Websites
  • track and report website traffic
  • marketing purposes
  • to analyze our users’ demographics and interests
  • to monitor and analyse information regarding your browsing and viewing preferences
  • to provide information to third parties that may provide you with personalized content and advertising about their products and services

How do we collect personal information about you?
Most of the personal information we collect about you is information voluntarily provided by you when you use a Website and submit information to us, such as a registration, bid submission, purchase, investor inquiry, or other communications.

Other personal information is available to us when you click on any Website and is collected electronically via our web engine. We may automatically receive and record non-personal information on our server logs from your browser as well as through other analysis of our Website. We also may collect information using cookies, web beacons or similar technologies, or through third parties using similar technologies.

Other personal information may be obtained by us from publicly available sources from time to time or from third parties.

If you provide your personal information to us offline, this Website Privacy Policy applies to our collection and use of your information.

Why do we collect personal information about you?
We collect personal information to deliver our services to you, to establish a business relationship with you, consummate transactions with you, facilitate doing business with you, to respond to an enquiry by you, to understand our client’s preferences and needs, for marketing our services and specific products to you, and/or to improve our existing services.
How do we use your personal information?
Personal information collected by us is used to communicate with you and generally to facilitate doing business with you. We use the information provided by you to communicate with you regarding your specific enquiries.

We do not sell or release your personal information to any third party (except as set out in this Privacy Policy) without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary to conform to the edicts of the law or comply with an official investigation by a law enforcement organization.

We will also send you e-mail alerts and newsletters regarding upcoming auctions, sales events and our products and services which we anticipate may be of interest to you.

We may use your personal information to enhance or develop features, products and services, and to otherwise protect or further our legitimate interests.

What is the basis for processing?
Data protection laws require that there is a specific lawful basis for processing. We process your personal information when our interests are not overridden by your data protection rights.

Where you provide personal information to us for the purposes of an enquiry, the basis for processing is that it is required as a legitimate interest of ours as a business to respond to your enquiry.

Where we enter into a business relationship with you, we rely on the legal basis of performance of a contract with you for processing your personal information on the basis of that contractual relationship and to complete a transaction with you.

Where we process your personal information for the purposes of sending you marketing communications (such as buy alert emails, information on upcoming sales events, special announcements, etc), we will rely upon the legal basis of legitimate interests and/or consent (if required and obtained) for processing your personal information for those purposes. You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn

Where we use your personal information to enhance or develop features, products and services we rely on the legal basis of legitimate interest as it is necessary for our legitimate interest to provide a responsive service to our customers to keep them satisfied.

Where we process your personal information to comply with our legal and regulatory obligations we rely on the legal basis that such processing is required in order to fulfil a legal obligation.

Before we alter the reason for using any personal information you have provided to us, we will notify you of our intended change in use of that information, ensuring such use complies with applicable data protection law and where necessary obtain your consent prior to using your personal information in a new way.

Who do we share your personal information with?
We keep your information confidential but may disclose it as noted below:

We may provide other Website users, our vendors, our service providers and partners with information as required in order to provide services to you.

We may share your personal information internally within our group of business entities.

In case of a subpoena, court order or official request, we may share your personal information to investigate, prevent or take action regarding suspected illegal activities, fraud or potential threats, or exercise legal rights or defend against claims, when we believe that doing so may protect your safety or the safety of us or others, or as otherwise permitted or required by law.

We may provide transaction-related information to government or private auditors to inspect or validate our business practices, accounting records, or financial reports. Any release of information for such a purpose will be done under standard confidentiality restrictions.

We may share your personal information with external third party service providers such as Salesforce, Oracle Eloqua, Amazon Web Services and Microsoft Azure whose services we may utilise from time to time to assist us in our provision of services to you and to assist us in carrying out our business activities.

As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal information will be disclosed to such entity. Also, where we carry out an asset sale of a particular business division, your personal information (if held by such business division) may be considered an asset of ours and as such it is possible it will be sold or transferred to the purchasing third party.

We may share your information with third party partners, subcontractors, or service providers with whom we will jointly provide or alternatively outsource the provision of the services requested by you to. We will only share your information where it is lawful and required for the provision of services to you or where you have consented to this.

We may share your information with financing institution partners who may offer financial products to you. These third party financial institution partners will use your personal information to send you marketing communications only if you have requested their services.

We may share anonymized traffic data: (i) with affiliates, merchants, licensors, partners or sponsors, and other third parties for their own direct marketing purposes, such as to provide information to you about their stores, activities, products, services and other important information; (ii) to third parties to provide analytics for advertising purposes or to confirm or update information provided by you; (iii) to suppliers, vendors and others who help us provide services to you, such as outsourcing one or more of the functions described in this Website Privacy Policy; or (iv) as otherwise authorized by you.

We also use and share anonymized or aggregate information with third parties. Additionally, we take personal information and anonymize it and share it in an anonymized or aggregated form with advertisers, business partners, and/or third parties in order to analyze Website usage, perform services on our Website(s), improve our services, improve our user experience, or for similar purposes.

Do we transfer your personal information outside your country?
Your personal information shall generally be stored and processed in the US. Your personal data may be stored and processed in any country where we or our affiliates or approved partners have facilities or operations, including but not limited to the UK, Hong Kong and China.

From time to time there may be transfers between members of our group of business entities into and/or out of the European Economic Area (EEA).

For all cross-border transfers of personal information we ensure appropriate security measures and legal safeguards are in place.

For EU Residents:

Where your personal information is transferred from within the EEA to a country outside the EEA (including the United States) we ensure that security measures and adequate safeguards are in place for the transfer of personal information in compliance with applicable data protection laws on the transfer of personal information outside the EEA.

To find out more about how we safeguard your personal information (including obtaining a copy of such safeguards) in relation to transfers outside the EEA, please contact us via the details provided in the contact us section below.

How long do we retain your personal information?
We retain your personal information for no longer than is necessary for the purposes for which the information is collected and in line with this Privacy Policy. When determining the relevant retention periods, we will take into account factors including:

  • contractual obligations to you;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law;
  • (potential) disputes;
  • for compliance, regulatory and auditing purposes; and
  • guidelines issued by relevant national data protection regulators.

Otherwise, we securely anonymise or erase your personal information once it is no longer required. For further information about how long we will keep your personal information, please contact us using the contact details provided in the contact us section below.

What are your rights?

Notice to California Residents

Under California Civil Code §§ 1798.80-1798.85 and California Business and Professions Code §§ 22575 – 22579, California residents are entitled to the following rights pertaining to protecting their personal information. Residents have the right to reasonable security of their personal information by us, and to destruction of any personal information that is no longer to be retained by the company via shredding, erasing or otherwise modifying the personal information in the records to make them indecipherable. Residents may expect that a business that discloses personal information about a California resident under a contract with a non-affiliated third party shall require by contract that the third party implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure. Residents have a right to timely notification by us if we learn of an unauthorized disclosure or acquisition of your personal information. Residents have the right to be informed by our customer relations staff of how they can inquire about our privacy practices or compliance with the above-referenced California laws. Residents have the right to be provided contact information for inquiring about the company’s privacy practices at every location in California where we do business. Residents have a right to a response to any enquiry regarding our privacy practices or compliance with California law within 30 days of receipt of the enquiry by us. We may not request you waive any of your rights under the above-referenced California laws.

Notice to European Union Residents

Under EU Regulation 2016/679 of the European Parliament and the Council; the General Data Protection Regulation (“GDPR”), you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country of residence within the EU. You can exercise any of these rights by writing to us on the email address below in the contact us section below:

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Website Privacy Policy.

The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Website Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law. You can do this by writing us on the email address below.

The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in personal information that we hold by writing us on the email address below.

The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.

The right to data portability. You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however and there are exceptions.

The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you about other services we provide which we think may be of interest to you or being contacted with varying potential opportunities). You may change your preferences regarding email communications by contacting us.

The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e we rely on consent as a legal basis for processing your personal information), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal information at any time.

We usually act on requests and provide information free of charge but may charge a reasonable fee to cover our administrative costs of providing the information for baseless or excessive/repeated requests, or further copies of the same information. Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We will respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

Email communications with you
Upon registration, our site provides users the opportunity to elect to receive email communications. To opt-out of receiving marketing email communications from us please contact us at the details provided in the contact us section below or follow the opt-out/ unsubscribe instructions included in marketing emails.

We may utilise third-party providers to assist us with the sending of marketing emails to you.

What steps do we take to secure your personal information?
We are committed to keeping your personal information safe and secure.

We use appropriate technical and organizational measures to protect against the loss, misuse and alteration of personal information.

Employees having access to personal information must undergo data privacy training and are monitored by management to ensure that adequate safeguards are used to protect the private information of our customers. Our Websites have security measures in place to protect the loss, misuse, and alteration of the information under our control. Our Websites use SSL (secure sockets layer) encryption for all sensitive data transmitted over the Internet. This includes customers adding data to the Website, and employees transmitting data off the Website. No information, including the passwords that would give access to sensitive information, ever flows over the Internet un-encrypted.

Do we return your personal information?
A user may request we discontinue the use of that person’s personal information. If you would like to know what information we have collected, would like any information purged, or would like for us to discontinue using personal information, please contact privacy@liquidityservices.com. The return of certain personal information by us may prevent you from accessing all or certain portions of our Websites, and we will endeavour to communicate to you the extent to which your request will affect your use of our Websites prior to complying with your request.
How can you protect your personal information?
Please note no transmission of data over the internet is completely secure. It may be possible for third parties not under the control of us to intercept or access transmissions or private communications unlawfully. Any such transmission of your information is at your own risk. For any transmission of data over the internet we recommend to use means improving data protection such as firewalls, antivirus software and similar technologies.

Never send credit card information via email. Do not release information about your account to anyone who is not authorized by you to transact business with us on your behalf. Do not tell your password to anyone. We will never ask you for your password to verify your identity.

Do we use Cookies?
Cookies are small computer files that are transferred to your hard drive and contain information such as your username, user preferences, the web pages you’ve visited and the activities you’ve performed while using the Website.

We use cookies to deliver content specific to your interests and customise your experience with the Website, and to store your information so you do not have to re-enter it each time you visit the Website, and for other purposes. For our site to function as effectively as possible and to provide you with the best user experience, it is preferable for you to have cookies enabled.

Some of our business partners also use cookies to provide us with anonymous, aggregate data and information regarding our users. We do not have access or control over these cookies, and our Website Privacy Policy does not cover the use of third party cookies.

We will use two types of cookies:

  • Session cookies – these expire when you close your browser and leave your computer.
  • Persistent cookies – these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, preventing cookies is likely to impact the functionality or performance of our Website(s). Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. If you use different devices to view and access the Site (e.g. your computer, smartphone, tablet etc) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

Click here for more information on Cookies and how to manage them.

Do we use Web Beacons?
We or a third party analytics providers engaged by us may also use “web beacons” to collect information about your use of our Website, and the websites of selected sponsors and advertisers. Web beacons are tiny graphic image files embedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user’s browser. The information collected by web beacons allows us to statistically monitor how many people are using our Website, selected sponsors’ and advertisers’ websites and using our services and for what purposes.
Machinio Policy
For users who are specifically using our Machinio Website(s), applications and/or services provided by Machinio, this Website Privacy Policy together with: (i) in respect of www.machinio.com, the Terms of Use; and (ii) in respect of machineryhost.com, the Machinery Host User License Agreement, govern your use of the Website and our collection and use of your information.
Policies regarding children
Our Websites are not directed toward children under 16 years of age nor do we knowingly collect information from children under age 16 on the Websites or offline. If you are under 16, you are not permitted to register for emails or newsletters or to otherwise submit any personal information to us. If a child under the age of 16 submits personal information to our Websites, we delete the information as soon as we discover it was provided by a child under 16 years of age and do not use it for any purpose.
How can you contact us about your personal information?
If you believe that your personal information has been improperly released by us to a third party or if you have questions about how we collect, store, use, or destroy your personal information, or how to exercise your rights in relation to your personal information you may contact us at the email address, telephone number, or mailing address listed below. When contacting us about your personal information, please do not include your account password, credit card number, date of birth, driver license number, or social security number in any email to us.

If you experience difficulty in correcting personal information or have questions regarding our Website Privacy Policy, please contact one of our customer service centres at the contact information on our Websites, or reach us by mail at:

Data Protection Officer
Liquidity Services
6931 Arlington Road, Ste. 200
Bethesda, MD 20814

If you wish to file a complaint about our collection, use, disclosure, or protection of your personal information or if you have specific questions about our policies or practices regarding collection, retention, use, or disclosure of personal information, please contact us at privacy@liquidityservices.com.

Liquidity Services
6931 Arlington Road, Ste. 200, Bethesda, MD 20814
Tel. (202) 467-6868(202) 467-6868; Fax (202) 467-5475

You also have the right to complain to a data protection authority about the collection and use of your personal data. For more information, please contact your local data protection authority.