Privacy Policy

Liquidity Services

Liquidity Services, Inc., owner and operator of the websites www.liquidityservices.com, www.networkintl.com, www.go-dove.com, www.liquidation.com, direct.liquidation.com, www.govdeals.com, www.auctiondeals.com, international.go-dove.com, www.assetzone.com, www.secondipity.com, www.machinio.com, www.machinio.de, and any and all applications or mobile applications offered by us, (each a “Website” and collectively the “Websites”) through its various subsidiaries (collectively, “Liquidity Services”, “us,” “we,” and “our”), wants you to know that we take your privacy seriously.

Our Privacy Policy (“Policy”) states what information we collect, how that information is collected, for what purposes we collect information (including specifically the legal basis on which Personal Information we collect from you will be processed), how that information is used, who we share it with and under what circumstances that information would be released.  Our Policy will also explain what rights you have in relation to your Personal Information, what steps we take to secure your private information and what steps you should take to safeguard that information. Finally, our Policy will tell you who you can contact regarding questions about our Policy.  Should you require assistance or are having any trouble accessing this Policy or the Websites, please contact us at Privacy@liquidityservices.com. Material changes will be communicated by posting an updated version of the Policy on this Website.

Types of Personal Information We Collect
The types of information that we collect may collect from you are:

  1. Identifiers, such as your name, address (including, city, state, postal code, and country), email address, telephone phone number, secondary number, account name, IP address, and other information you provide to us.
  2. Commercial information, including records of personal property, product or services purchased, obtained or considered, or other purchasing or consumer history.
  3. Financial information, such as your VAT or government-issued Tax ID, or any other financial information you provide to us.
  4. Internet or other electronic network activity information, such as your usage statistics, information about your device (including browser and operating system), your browsing history, access times, and referring site.
  5. Audio, electronic, visual, thermal, olfactory or similar information.
  6. Professional, employment, or education information, such as your job title, company name (including company website url and number of employees).
  7. Inferences drawn from any of the information we collect to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We may request additional information from you depending on certain transactions, contractual or regulatory requirements. We will notify you of what information we need, and how it will be used.

Sources of Personal Information
We collect information about you and how you interact with us in several ways, including:

  1. Information you provide to us directly. We collect the information you provide to us directly, such as when you register for an account with us through any of our Websites or submit information to us (such as in connection with a bid or purchase, when you submit an inquiry, etc.).
  2. Information automatically collected or inferred from your interaction with us. We automatically collect technical information about your interactions with us (such as IP address and browsing history).
  3. Information from public sources.
  4. Information from third parties. We receive information about you and your interactions with us from third parties, such as from your employer or co-workers, third party service and content providers, credit reporting agencies, companies that provide or sell lists of potential purchasers, and others interacting with us.

We may combine information that we receive from the various sources described in this Policy, including third party sources and public sources, and use or disclose it for the purposes identified below.

If you provide your Personal Information to us offline, this Policy applies to our collection and use of your information.

How We Use Your Personal Information
We may use your information described in the following ways:

  1. To provide services to you, such as to consummate transactions with you; register and administer your account; to establish and facilitate our business relationship with you; to respond to an inquiry, complaint, or request from you; and to understand your preferences and needs.
  2. For our own internal business purposes, such as to administer and improve our Websites; to track and report Website traffic; to analyze our customers’ demographics and interests; to help diagnose potential problems with our server; to enhance or develop features, products, and services; to monitor and analyze information regarding your browsing and viewing preferences; and to otherwise protect or further our legitimate interests.  
  3. For legal, safety or security reasons, such as to comply with legal requirements; protect our safety, our property or rights of those who interact with us, or others; and detect, prevent, and respond to security incidents or other malicious, deceptive, fraudulent, or illegal activity.
  4. In a de-identified, anonymized or aggregated format. When converted to a de-identified, anonymized, or aggregated format, data no longer constitutes Personal Information and we may use this information for any purpose.  We may use and share anonymized or aggregated information with third parties.
  5. For marketing. We may use your Personal Information to send you e-mail alerts and newsletters regarding upcoming auctions, sales events and information about our products and services which we anticipate may be of interest to you.
  6. For any other purposes for which you provide consent.

With Whom Do We Share Your Information
We do not sell or release your Personal Information to any third party (except as set out in this Policy) without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary to conform to the edicts of the law or comply with an official investigation by a law enforcement organization.

We may share your Personal Information with the categories of recipients described below:

  1. Liquidity Services Affiliates: We may share your Personal Information within the Liquidity Services group of business entities.
  2. Service providers: We may share your Personal Information with external service providers such as Salesforce, Oracle Eloqua, Amazon Web Services and Microsoft Azure whose services we may utilize from time to time to assist us in our provision of services to you and to assist us in carrying out our business activities. We will only share your information where it is lawful and required for the provision of services to you or where you have consented to this.
  3. With Third Parties to Provide You with Services or Communications: We may also provide other Website users, vendors, third party partners, subcontractors, or service providers with information as required in order to provide services you request or to complete a transaction.
  4. Business Partners, other Website users or other Third Parties: We may also provide your Personal Information to our business partners for their own purposes, including for third party marketing. If legally required, we will seek your consent before engaging in such sharing.
  5. For legal, security and safety purposes: In case of a subpoena, court order or official request, we may share your Personal Information to investigate, prevent or take action regarding suspected illegal activities, fraud or potential threats, or exercise legal rights or defend against claims, when we believe that doing so may protect your safety or the safety of us or others, or as otherwise permitted or required by law.
  6. In connection with a corporate transaction or other corporate reason: As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your Personal Information will be disclosed to such entity. Also, where we carry out an asset sale of a particular business division, your Personal Information (if held by such business division) may be considered an asset of ours and as such it is possible it will be sold or transferred to the purchasing third party.
  7. Auditing Purposes: We may provide transaction-related information to government or private auditors to inspect or validate our business practices, accounting records, or financial reports. Any release of information for such a purpose will be done under standard confidentiality restrictions.

What Is the Basis for Processing?
Data protection laws require that there is a specific lawful basis for processing. We process your Personal Information when our interests are not overridden by your data protection rights.

Where you provide Personal Information to us for the purposes of an enquiry, the basis for processing is that it is required as a legitimate interest of ours as a business to respond to your enquiry.

Where we enter into a business relationship with you, we rely on the legal basis of performance of a contract with you for processing your Personal Information on the basis of that contractual relationship and to complete a transaction with you.

Where we process your Personal Information for the purposes of sending you marketing communications (such as buy alert emails, information on upcoming sales events, special announcements, etc.), we will rely upon the legal basis of legitimate interests and/or consent (if required and obtained) for processing your Personal Information for those purposes. You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn

Where we use your Personal Information to enhance or develop features, products and services we rely on the legal basis of legitimate interest as it is necessary for our legitimate interest to provide a responsive service to our customers to keep them satisfied.

Where we process your Personal Information to comply with our legal and regulatory obligations we rely on the legal basis that such processing is required in order to fulfil a legal obligation.

Before we alter the reason for using any Personal Information you have provided to us, we will notify you of our intended change in use of that information, ensuring such use complies with applicable data protection law and where necessary obtain your consent prior to using your Personal Information in a new way.

Do We Transfer Your Personal Information Outside Your Country?
Your Personal Information shall generally be stored and processed in the US. Your personal data may be stored and processed in any country where we or our affiliates or approved partners have facilities or operations, including but not limited to the UK, Hong Kong and China.

From time to time there may be transfers between members of our group of business entities into and/or out of the European Economic Area (EEA).

For all cross-border transfers of Personal Information we ensure appropriate security measures and legal safeguards are in place.

For EU Residents:

Where your Personal Information is transferred from within the EEA to a country outside the EEA (including the United States) we ensure that security measures and adequate safeguards are in place for the transfer of Personal Information in compliance with applicable data protection laws on the transfer of Personal Information outside the EEA.

To find out more about how we safeguard your Personal Information (including obtaining a copy of such safeguards) in relation to transfers outside the EEA, please contact us via the details provided in the contact us section below.

How Long Do We Retain Your Personal Information?
We retain your Personal Information for no longer than is necessary for the purposes for which the information is collected and in line with this Policy. When determining the relevant retention periods, we will take into account factors including:

  • contractual obligations to you;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law;
  • (potential) disputes;
  • for compliance, regulatory and auditing purposes; and
  • guidelines issued by relevant national data protection regulators.

Otherwise, we securely anonymise or erase your Personal Information once it is no longer required. For further information about how long we will keep your Personal Information, please contact us using the contact details provided in the contact us section below.

What Are Your Rights?

  1. EEA RightsUnder EU Regulation 2016/679 of the European Parliament and the Council; the General Data Protection Regulation (“GDPR”), you have a number of rights when it comes to your Personal Information. Further information and advice about your rights can be obtained from the data protection regulator in your country of residence within the EU. You can exercise any of these rights by writing to us on the email address below in the contact us section below:

    The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Website Privacy Policy.

    The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Website Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law. You can do this by writing us on the email address below.

    The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in personal information that we hold by writing us on the email address below.

    The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

    The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.

    The right to data portability. You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however and there are exceptions.

    The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you about other services we provide which we think may be of interest to you or being contacted with varying potential opportunities). You may change your preferences regarding email communications by contacting us.

    The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

    The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e we rely on consent as a legal basis for processing your Personal Information), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your Personal Information at any time.We usually act on requests and provide information free of charge but may charge a reasonable fee to cover our administrative costs of providing the information for baseless or excessive/repeated requests, or further copies of the same information. Alternatively, we may be entitled to refuse to act on the request.Please consider your request responsibly before submitting it. We will respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

  2. California Rights
    Under California Civil Code §§ 1798.80-1798.85 and California Business and Professions Code §§ 22575 – 22579, California residents are entitled to the following rights pertaining to protecting their Personal Information. Residents have the right to reasonable security of their Personal Information by us, and to destruction of any Personal Information that is no longer to be retained by the company via shredding, erasing or otherwise modifying the Personal Information in the records to make them indecipherable. Residents may expect that a business that discloses Personal Information about a California resident under a contract with a non-affiliated third party shall require by contract that the third party implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the Personal Information from unauthorized access, destruction, use, modification, or disclosure. Residents have a right to timely notification by us if we learn of an unauthorized disclosure or acquisition of your Personal Information. Residents have the right to be informed by our customer relations staff of how they can inquire about our privacy practices or compliance with the above-referenced California laws. Residents have the right to be provided contact information for inquiring about the company’s privacy practices at every location in California where we do business. Residents have a right to a response to any enquiry regarding our privacy practices or compliance with California law within 30 days of receipt of the enquiry by us. We may not request you waive any of your rights under the above-referenced California laws.California residents also have certain rights under the California Consumer Privacy Act (“CCPA”), subject to legal limitations and applicable exceptions, regarding the collection, use, and sharing of your Personal Information.  California residents may exercise the following rights via our website at https://www.liquidityservices.com/removal-request/ or by emailing us at Privacy@liquidityservices.com.

    • Right to Know. You have the right to request information about the categories of Personal Information we have collected about you, the categories of sources from which we collected the Personal Information, the purposes for collecting the Personal Information, the categories of third parties with whom we have shared your Personal Information, and the purpose for which we shared your Personal Information (“Categories Report”). You may also request information about the specific pieces of Personal Information we have collected about you (“Specific Pieces Report”).
    • Right to Delete. You have the right to request that we delete Personal Information that we have collected from you.

    We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights.

    Verification: In order to exercise your rights, we will need to obtain information to locate you in our records or verify your identity depending on the nature of the request.  If you are submitting a request on behalf of a household, we will need to verify each member of the household in the manner set forth above.  More information about our verification process is available at https://www.liquidityservices.com/removal-request/.

    Authorized Agents: You may use an authorized agent to exercise your rights on your behalf. If you are making any of the requests above through an authorized agent, we will request written authorization from you and will seek to verify as described in https://www.liquidityservices.com/removal-request/ or we will accept a legal Power of Attorney under the California Probate Code to the authorized agent. To make a request using an authorized agent use the webform at https://www.liquidityservices.com/removal-request/ and upload documentation demonstrating you have authorized the agent to exercise rights on your behalf.

    Timing: We will respond to Requests to Delete and Requests to Know within 45 days, unless we need more time in which case we will notify you and may take up to 90 days total to respond to your request.

    Pursuant to the CCPA, below is a summary of the personal information we collect from consumers, the sources from which we collect the Personal Information, the business or commercial purpose for which the Personal Information is collected and the categories of third parties with whom we share consumer Personal Information.

    Personal Data Sources of Personal Data Business or Commercial Purpose for Collection With Whom We Share Personal Data
    Identifiers such as name, address, IP address, email address, account name, and telephone number You, Affiliates, Third Parties, and Service Providers Auditing, Security, Performing Services, Internal Research, Quality Assurance, Legal, and Marketing With Liquidity Services Affiliates; with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers; in the event of a merger, transfer of business assets, or bankruptcy may share your Data with buyers, lawyers, or professional advisors; and to third parties when required to do so by law or otherwise to protect our legal rights, property, and safety
    Commercial information, including records of personal property, product or services purchased, obtained or considered, or other purchasing or consumer history You or Service Providers Performing Services, Internal Research, Legal, and Marketing With Liquidity Services Affiliates; with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers; in the event of a merger, transfer of business assets, or bankruptcy may share your Data with buyers, lawyers, or professional advisors; and to third parties when required to do so by law or otherwise to protect our legal rights, property, and safety
    Financial information You Performing Services With Liquidity Services Affiliates; with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers; in the event of a merger, transfer of business assets, or bankruptcy may share your Data with buyers, lawyers, or professional advisors; and to third parties when required to do so by law or otherwise to protect our legal rights, property, and safety
    Internet or other electronic network activity information, including, but not limited to, browsing history, usage statistics, and device information You or Service Providers Auditing, Security, Performing Services, Internal Research, Legal, and Marketing With Liquidity Services Affiliates; with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers; in the event of a merger, transfer of business assets, or bankruptcy may share your Data with buyers, lawyers, or professional advisors; and to third parties when required to do so by law or otherwise to protect our legal rights, property, and safety
    Audio, electronic, visual, thermal, olfactory or similar information You or Service Providers Performing Services, Internal Research, Legal, and Marketing With Liquidity Services Affiliates; and with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers
    Professional or employment-related information You Auditing, Performing Services, Legal, and Marketing With service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers
    Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes You or Service Providers Auditing, Security, Performing Services, Internal Research, and Marketing With Liquidity Services Affiliates, with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers

    We do not sell any Personal Information.  We disclosed all of the categories of personal information listed above for a business purpose in the past 12 months.

  3. Other Rights
    A user may request we discontinue the use of that person’s Personal Information. If you would like to know what information we have collected, would like any information purged, or would like for us to discontinue using Personal Information, please contact Privacy@liquidityservices.com. The return of certain Personal Information by us may prevent you from accessing all or certain portions of our Websites, and we will endeavour to communicate to you the extent to which your request will affect your use of our Websites prior to complying with your request.

Our Communications with You
Upon registration, our site provides users the opportunity to elect to receive email communications. To opt-out of receiving marketing email communications from us please contact us at the details provided in the contact us section below or follow the opt-out/ unsubscribe instructions included in marketing emails.

We may utilize third-party providers to assist us with the sending of marketing emails to you.

What Steps Do We Take to Secure Your Personal Information?
We are committed to keeping your Personal Information safe and secure.

We use appropriate technical and organizational measures to protect against the loss, misuse and alteration of Personal Information.

Employees having access to Personal Information must undergo data privacy training and are monitored by management to ensure that adequate safeguards are used to protect the private information of our customers. Our Websites have security measures in place to protect the loss, misuse, and alteration of the information under our control. Our Websites use SSL (secure sockets layer) encryption for all sensitive data transmitted over the Internet. This includes customers adding data to the Website, and employees transmitting data off the Website. No information, including the passwords that would give access to sensitive information, ever flows over the Internet un-encrypted.

How Can You Protect Your Personal Information?
Please note no transmission of data over the internet is completely secure. It may be possible for third parties not under the control of us to intercept or access transmissions or private communications unlawfully. Any such transmission of your information is at your own risk. For any transmission of data over the internet we recommend to use means improving data protection such as firewalls, antivirus software and similar technologies.

Never send credit card information via email. Do not release information about your account to anyone who is not authorized by you to transact business with us on your behalf. Do not tell your password to anyone. We will never ask you for your password to verify your identity.

Do We Use Cookies?
Cookies are small computer files that are transferred to your hard drive and contain information such as your username, user preferences, the web pages you’ve visited and the activities you’ve performed while using the Website.

We use cookies to deliver content specific to your interests and customise your experience with the Website, and to store your information so you do not have to re-enter it each time you visit the Website, and for other purposes. For our site to function as effectively as possible and to provide you with the best user experience, it is preferable for you to have cookies enabled.

Some of our business partners also use cookies to provide us with anonymous, aggregate data and information regarding our users. We do not have access or control over these cookies, and our Policy does not cover the use of third party cookies.

We will use two types of cookies:

◦Session cookies – these expire when you close your browser and leave your computer.

◦Persistent cookies – these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, preventing cookies is likely to impact the functionality or performance of our Website(s). Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. If you use different devices to view and access the Site (e.g. your computer, smartphone, tablet, etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

Click here for more information on Cookies and how to manage them

Do We Use Web Beacons?
We or a third party analytics providers engaged by us may also use “web beacons” to collect information about your use of our Website, and the websites of selected sponsors and advertisers. Web beacons are tiny graphic image files embedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user’s browser. The information collected by web beacons allows us to statistically monitor how many people are using our Website, selected sponsors’ and advertisers’ websites and using our services and for what purposes.
Machinio
For users who are specifically using our Machinio Website(s), applications and/or services provided by Machinio, this Policy together with: (i) in respect of www.machinio.com, the Terms of Use; and (ii) in respect of machineryhost.com, the Machinery Host User License Agreement, govern your use of the Website and our collection and use of your information.
Children
Our Websites are not directed at, marketed to, not intended for individuals  under 18 years of age nor do we knowingly collect information, including Personal Information, from children under age 18 on the Websites or offline. If you are under 18, you are not permitted to register for emails or newsletters or to otherwise submit any Personal Information to us. If a child under the age of 18 submits Personal Information to our Websites, we delete the information as soon as we discover it was provided by a child under 18 years of age and do not use it for any purpose
How Can You Contact Us About Your Personal Information?
If you believe that your Personal Information has been improperly released by us to a third party or if you have questions about how we collect, store, use, or destroy your Personal Information, or how to exercise your rights in relation to your Personal Information, you may contact us at the email address, telephone number, or mailing address listed below. When contacting us about your Personal Information, please do not include your account password, credit card number, date of birth, driver license number, or social security number in any email to us.

If you experience difficulty in correcting Personal Information or have questions regarding our Policy, please contact one of our customer service centres at the contact information on our Websites, or reach us by mail at:

Data Protection Officer
Liquidity Services, Inc.
6931 Arlington Road, Suite 200
Bethesda, MD 20814

Privacy@liquidityservices.com

In Europe, you may contact the Liquidity Services Data Protection Officer at:

Data Protection Officer
Liquidity Services UK Ltd.
3rd Floor 69 Leadenhall Street
London, EC3A 2BG United Kingdom

If you wish to file a complaint about our collection, use, disclosure, or protection of your Personal Information or if you have specific questions about our policies or practices regarding collection, retention, use, or disclosure of Personal Information, please contact us at Privacy@liquidityservices.com.

Liquidity Services, Inc.
6931 Arlington Road, Suite 200, Bethesda, MD 20814
Tel.  (202) 467-6868; Fax (202) 467-5475

You also have the right to complain to a data protection authority about the collection and use of your personal data. For more information, please contact your local data protection authority.